Shipping Policy – Elovian

Trade name: Elovian

Phone number: +44 115 983 1064

Email: Order@eloviane.shop

Physical address: 920 Hessle Road, Kingston upon Hull, HU4 7AG, United Kingdom Effective Date: September 2026

1. General Shipping Overview

This Shipping Policy governs all order processing, packaging, dispatch, transportation, delivery, tracking, claims, returns and after-sales logistics services provided by Elovian. By placing an order on our website, you acknowledge that you have fully read, understood, and agreed to all shipping terms stated below. This policy applies to both UK domestic orders and international cross-border orders.

2. Order Processing & Fulfillment Procedure

All orders undergo manual verification, stock confirmation, quality checking, packaging and dispatch arrangement. Standard processing time: 2–3 business days after successful payment confirmation. Business days refer to Monday to Friday, excluding weekends and official UK public bank holidays. Orders placed during weekends, bank holidays, or official public holidays will begin processing on the next available working day.

During peak shopping seasons, holiday promotions, flash sales, high-volume order surges or inventory restocking periods, processing time may be extended by 1–3 additional business days. We reserve the right to delay processing slightly to ensure quality packaging and accurate order fulfillment.

Customers are fully responsible for entering accurate shipping addresses, postcodes, contact numbers and recipient information at checkout. No address modifications, contact changes or order amendments can be made once the order is processed or dispatched. Elovian shall not be liable for delivery failure, return-to-sender loss or misdelivery caused by incorrect or incomplete customer-provided information.

3. Delivery Timeframe & Estimated Lead Time

• Processing period: 2–3 business days
• International transit & delivery period: 7–21 business days after dispatch

All delivery times are estimated and not guaranteed delivery dates. Actual delivery speed may vary due to international transportation routes, regional courier efficiency, customs clearance procedures, weather conditions, remote destination logistics congestion, seasonal peak pressure and unforeseen carrier delays.

For remote regions, island areas and countryside addresses, extended delivery times may apply.

4. Shipping Fees & Checkout Calculation

All shipping costs are transparently calculated and clearly displayed on the checkout page before payment completion. Shipping fees vary according to destination country, parcel weight, product volume and shipping method.

We reserve the right to adjust shipping charges according to international logistics cost fluctuations without prior notice.

5. International Customs, Duties & Local Taxes

For all orders shipped outside the United Kingdom: All import duties, import taxes, VAT, customs clearance fees, brokerage charges and any local administrative fees required by the destination country are the sole responsibility of the buyer.

Elovian does not cover, reimburse or assume any customs-related expenses under any circumstances. Packages may be detained, inspected or delayed by local customs authorities, which is beyond our control. If customs refuse entry or return the package, all return shipping costs and handling fees shall be borne by the customer.

6. Real-Time Order Tracking System

Once your parcel is successfully dispatched from our warehouse, we will send an official shipping confirmation email containing your unique tracking number and official tracking link to your registered email address.

Tracking updates may take 24–48 hours to synchronize and display carrier scan records after dispatch. Blank or delayed tracking information does not mean your package is not in transit.

If you do not receive the shipping notification, please check your spam, junk or promotion mailbox before contacting customer support.

7. Lost, Stolen & Damaged Parcel Claims Process

7.1 Delivered but Not Received

If tracking status shows “Delivered” but you have not received your parcel:

• Check porches, doorways, mailboxes, parcel lockers, building reception or neighbours.
• Contact your local courier branch first for delivery confirmation.
• Submit a support request to our official email within 7 calendar days of the delivered scan date. Late claims will not be accepted.

7.2 Damaged or Broken Items in Transit

If items arrive damaged, cracked, defective or incomplete due to transit issues, customers must provide clear photos of the outer packaging, inner packaging and damaged products within 48 hours after delivery. We will verify the case and offer replacement or full refund based on official assessment. No valid photo evidence = no claim approval.

7.3 Officially Lost Parcels

A parcel is only considered lost after the logistics carrier officially confirms loss. We will initiate a formal carrier investigation on your behalf. After official confirmation, we offer full refund or free reshipment at our discretion. Investigation processing usually takes 10–20 business days.

8. Delivery Restrictions & Unsupported Locations

We do not support shipping to PO boxes, military addresses, remote inaccessible zones or restricted regions for international shipments. A complete detailed physical street address is mandatory for all international orders. We reserve the right to cancel or suspend orders with invalid or unsupported delivery addresses.

9. 30-Day Return & Refund Shipping Terms

Our official return period is 30 calendar days calculated from the courier’s delivered date. All returned items must be unused, unwashed, unmodified, intact, with original packaging, tags and full accessories, and in fully resalable condition.

Buyers bear all return shipping costs unless the item is defective, wrongly shipped or damaged on our side. After warehouse inspection, refunds will be processed to the original payment method within 3–7 business days. Bank processing delays may apply.

Clearance items, final-sale goods, personalized products and hygiene-related goods are non-returnable and non-refundable.

10. Shipping Protection Terms (Optional)

Customers may select shipping protection during checkout. Shipping protection fully covers parcel loss, theft and transit damage. If customers decline shipping protection, Elovian shall not be responsible for lost or stolen packages after the courier marks the parcel as delivered.

11. Force Majeure & Exceptional Circumstances

Elovian is not liable for shipping delays, delivery failures, service suspension or order non-fulfillment caused by uncontrollable factors including extreme weather, natural disasters, international logistics suspension, carrier strikes, port closure, customs policy changes, public health emergencies and government regulatory orders.

12. Policy Updates & Final Interpretation

We reserve the right to update, revise and supplement this shipping policy to adapt to logistics adjustments and legal requirements. Updated terms take effect immediately after website publication. Continued order placement and website use constitutes acceptance of the latest policy.

13. Contact Information

For all shipping inquiries, tracking support, claim applications and logistics consultation: Email: Order@eloviane.shop Phone: +44 115 983 1064 Address: 920 Hessle Road, Kingston upon Hull, HU4 7AG, United Kingdom